Clearfind's independent analysis of Zoho Desk

Clearfind is a data-driven software intelligence platform. Clients of all sizes across the world use Clearfind to manage and optimize their software ecosystems. Zoho Desk is a popular product among our clients, and we have a wealth of information on this product and alternative products. If you're curious how we can help you - get in touch today to start your free trial.


Zoho Desk’s website describes it as:

Run your entire business with Zoho's suite of online productivity tools and SaaS applications. Over 50 million users trust us worldwide.Try our Forever Free Plan!

  • Zoho Corporation is the company that makes Zoho Desk
  • Zoho Corporation was founded in 1996
  • Zoho Corporation is headquartered at: 7th Street, Natraj Nagar, Madhanandapuram, Chennai, Tamil Nadu 600125, India
  • Zoho Corporation has an estimated annual revenue of $1B-$10B
  • An estimated 5K-10K people are employed at Zoho Corporation
  • Zoho Desk is associated with 12 categories. 12 are considered core, and 0 are supplemental.
  • A sample of these categories is Call Center, Customer Communications Management, Customer Experience, Customer Service, and Help Desk.
  • Clearfind has identified 89 potential features for Zoho Desk.
  • A sample of these features is Discussion Threads, Integrations, Video Chat Messaging, Stability, and Team Collaboration
  • Of these features, Zoho Desk does 0 exceptionally well, 67 very well, and 1 just OK.
  • Clearfind has also determined that Zoho Desk doesn't support 21 features that may be important to you or your organization.
Does Zoho Desk have: Video Chat Messaging? Nope.
Includes live chat messaging on a shared message board during video calls
Does Zoho Desk have: Discussion Threads? Yes!
Allows users to start threads and comment on them as a way to organize communication around specific topics
Does Zoho Desk have: Stability? Nope.
Performs better than average in terms of downtime and number of bugs
Does Zoho Desk have: Integrations? Yes!
Support integration with other applications, software libraries, or databases
Does Zoho Desk have: Team Collaboration? Yes!
Provide tools that allow teams to work together within the tool

Zoho Desk compared to some of its competitors

Clearfind has identified 4 rivals for Zoho Desk: LiveChat, Chatfuel, Jumplead, and Dashly


Zoho Desk

LiveChat

Chatfuel

Jumplead

Dashly
Discussion Threads
Allows users to start threads and comment on them as a way to organize communication around specific topics
Integrations
Support integration with other applications, software libraries, or databases
Stability
Performs better than average in terms of downtime and number of bugs
Team Collaboration
Provide tools that allow teams to work together within the tool
Video Chat Messaging
Includes live chat messaging on a shared message board during video calls

Clearfind has data on over 84 more features for Zoho Desk!

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Does something look off? If you work at Zoho Desk and notice an issue with our data, please contact: vendors@clearfind.com and we'll work together to get it corrected.