What is ServiceNow Problem Management?

ServiceNow Problem Management’s website describes it as: "ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it."

Evaluating ServiceNow to bring into your company or to sunset it?
View these common comparisons:
Feature data

5

Verified Features
Feature data

17

Verified Features
ServiceNow’s Headquarters
ServiceNow’s Capabilities
Some frequently asked questions about ServiceNow Problem Management
  • Does ServiceNow Problem Management have: *Multi Factor Authentication? Nope.
    Ability to include multiple steps in login beyond simply asking for a password.
  • Does ServiceNow Problem Management have: *Risk and Incident Response Management? Nope.
    Processes and policies developed from strategic options to reduce or respond to risk
  • Does ServiceNow Problem Management have: *Patch Management? Nope.
    Deploy, test and monitor code changes (patches) to active software or networks
  • Does ServiceNow Problem Management have: *Multi-Device Support? Nope.
    Ability to run software on multiple platforms, operating systems, or over the internet
  • Does ServiceNow Problem Management have: *Integration Facilitator? Nope.
    Provides a platform allowing multiple products or modules to integrate with one another
Founded

2003

Est. Annual Revenue

$1B-$10B

Employees

10K-50K

LinkedIn

Twitter

Crunchbase

What is Clearfind?

One tool. All the data.

The world's first software evaluation and consolidation engine.

Evaluating ServiceNow Problem Management with Clearfind
A clear and effortless decision framework
1.
Minutes
Share your software goals and we’ll do the heavy lifting analyzing your options.
2.
Minutes
Kickoff your evaluation and quickly cross-reference functionality between tools using our pre-defined features for every product.
3.
Minutes
Clearfind sends easy assessments to measure usage, satisfaction, and criticality.
4.
Instantly
No more failed software projects due to lack of consensus. Capabilities, user feedback, and budget neatly reported in pdf format. Simplify approval using transparent, objective data.


Evaluating ServiceNow Problem Management without Clearfind
1 - 12 months of research and meetings
1.
Many Hours
Comb through full software ecosystem and do many hours of research to understand each potential competitor.
2.
Many Hours
Put all competitors on a spreadsheet, and become an expert in the software category to compare the products.
3.
Many Hours
Add criteria to the spreadsheet through your research of what each product does, based on research.
4.
Many Hours
Score each product against criteria. Add new criteria as you research to score, go back and re-score each other product. Realize some are marketing jargon, remove and re-score products.
5.
Many Hours
Contact internal power users and product owners. Convince them to do a review with you and develop a process.
6.
Many Hours
Take in their criteria of why the teams have one product over the other. Do this for all products in comparison set.
7.
Many Hours
Compare your criteria and scoring to the teams reasoning for needing their software. Go back to the teams with clarifying questions.
8.
Many Hours
Realize some of the features they think are unique to their platform may be accommodated in the other platform.
9.
Many Hours
Demo the other platform to be sure, take screenshots. Reach out to the vendors of the software, have one meeting to tell them your process. Have another meeting to do a demo of the product functionality.
10.
Many Hours
Have a demo with the stakeholders to convince them they would be fine with the other product.
11.
Many Hours
Make the business case to go with the product you think is best. As you bring it around for approvals, add to it, update it.
12.
Many Hours
Transform the business case into a presentation, use this presentation to gather final approvals.

Does something look off? If you work at ServiceNow Problem Management and notice an issue with our data, please contact: vendors@clearfind.com and we'll work together to get it corrected.