Clearfind's independent analysis of ServiceDesk Plus

Clearfind is a data-driven software intelligence platform. Clients of all sizes across the world use Clearfind to manage and optimize their software ecosystems. ServiceDesk Plus is a popular product among our clients, and we have a wealth of information on this product and alternative products. If you're curious how we can help you - get in touch today to start your free trial.


ServiceDesk Plus’ website describes it as:

ManageEngine offers enterprise IT management software for your service management, operations management, Active Directory and security needs. Download free trial now.

  • Zoho Corp. is the company that makes ServiceDesk Plus
  • Zoho Corp. was founded in 1996
  • Zoho Corp. is headquartered at: Pleasanton, CA, USA
  • Zoho Corp. has an estimated annual revenue of $10M-$50M
  • An estimated 51-250 people are employed at Zoho Corp.
  • ServiceDesk Plus is associated with 9 categories. 9 are considered core, and 0 are supplemental.
  • A sample of these categories is Asset Tracking, Help Desk, Incident Management, IT Service, and ITSM.
  • Clearfind has identified 93 potential features for ServiceDesk Plus.
  • A sample of these features is Scenario Modeling, Cost Tracking, 2-Factor Authentication, Calendar or Calendar Integration, and Individual Task List View
  • Of these features, ServiceDesk Plus does 0 exceptionally well, 69 very well, and 0 just OK.
  • Clearfind has also determined that ServiceDesk Plus doesn't support 24 features that may be important to you or your organization.
Does ServiceDesk Plus have: Individual Task List View? Nope.
The ability to view assigned tasks to one individual user in one place
Does ServiceDesk Plus have: Calendar or Calendar Integration? Yes!
Offers a calendar within the software or integrates with an external calendar
Does ServiceDesk Plus have: Cost Tracking? Yes!
Track costs and expenses
Does ServiceDesk Plus have: Scenario Modeling? Nope.
Building what-if scenarios. Will generate few scenarios and show what the best and worst case looks like
Does ServiceDesk Plus have: 2-Factor Authentication? Yes!
Verify user login credentials using two or more authentication methods. For example: Google, Facebook, Github, Twitter, etc.

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2-Factor Authentication
Verify user login credentials using two or more authentication methods. For example: Google, Facebook, Github, Twitter, etc.
Calendar or Calendar Integration
Offers a calendar within the software or integrates with an external calendar
Cost Tracking
Track costs and expenses
Individual Task List View
The ability to view assigned tasks to one individual user in one place
Scenario Modeling
Building what-if scenarios. Will generate few scenarios and show what the best and worst case looks like

Clearfind has data on over 88 more features for ServiceDesk Plus!

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Does something look off? If you work at ServiceDesk Plus and notice an issue with our data, please contact: vendors@clearfind.com and we'll work together to get it corrected.