Clearfind's independent analysis of Salesforce Service Cloud
Clearfind is a data-driven software intelligence platform. Clients of all sizes across the world use Clearfind to manage and optimize their software ecosystems. Salesforce Service Cloud is a popular product among our clients, and we have a wealth of information on this product and alternative products. If you're curious how we can help you - get in touch today to start your free trial.
Salesforce Service Cloud’s website describes it as:
Personalize every experience along the customer journey with the Customer 360. Unify marketing, sales, service, commerce, and IT on the world's #1 CRM.
- salesforce.com, inc. is the company that makes Salesforce Service Cloud
- salesforce.com, inc. was founded in 1999
- salesforce.com, inc. is headquartered at: 1 Market St, San Francisco, CA 94105, USA
- salesforce.com, inc. has an estimated annual revenue of $10B+
- An estimated 10K-50K people are employed at salesforce.com, inc.
- https://www.twitter.com/salesforce is salesforce.com, inc.’s Twitter Page
- https://www.linkedin.com/company/salesforce is salesforce.com, inc.’s LinkedIn Page
- https://www.crunchbase.com/organization/salesforce is salesforce.com, inc.’s CrunchBase Page
- Salesforce Service Cloud is associated with 15 categories. 15 are considered core, and 0 are supplemental.
- A sample of these categories is *Case Management, Core: Customer Service, Core: Data Gathering, Core: Dispatch and Field Management, and Core: ITSM.
- Clearfind has identified 142 potential features for Salesforce Service Cloud.
- A sample of these features is Vehicle Pool Utilization, Gantt Chart View, Collaborative Access, Dispatch Management, and Embedded Analysis
- Of these features, Salesforce Service Cloud does 15 exceptionally well, 66 very well, and 28 just OK.
- Clearfind has also determined that Salesforce Service Cloud doesn't support 33 features that may be important to you or your organization.
Does Salesforce Service Cloud have: Gantt Chart View? Yes!
Does Salesforce Service Cloud have: Vehicle Pool Utilization? Nope.
Does Salesforce Service Cloud have: Collaborative Access? Yes!
Does Salesforce Service Cloud have: Embedded Analysis? Yes!
Does Salesforce Service Cloud have: Dispatch Management? Nope.
Salesforce Service Cloud compared to some of its competitors
Salesforce Service Cloud
VIZOR ServiceDesk & IT Assets
Offers multiple levels of editorial or analytics access to the tool's data, enabling more than one user to work on a project at a time
Assigns job to dispatchers to employee routes and schedules and meet delivery requirements
Offers option to embed analytic tools where the data is created (point of work)
|Gantt Chart View|
Generate ultra-specific bar diagrams displaying task and project progress over a period of time, with dependencies between tasks
|Vehicle Pool Utilization|
View, track and assign tasks to standby, idle or available vehicles in the vehicle / motor pool
Clearfind has data on over 137 more features for Salesforce Service Cloud!
Does something look off? If you work at Salesforce Service Cloud and notice an issue with our data, please contact: email@example.com and we'll work together to get it corrected.