Clearfind's independent analysis of Salesforce Service Cloud

Clearfind is a data-driven software intelligence platform. Clients of all sizes across the world use Clearfind to manage and optimize their software ecosystems. Salesforce Service Cloud is a popular product among our clients, and we have a wealth of information on this product and alternative products. If you're curious how we can help you - get in touch today to start your free trial.


Salesforce Service Cloud’s website describes it as:

Personalize every experience along the customer journey with the Customer 360. Unify marketing, sales, service, commerce, and IT on the world's #1 CRM.

  • Salesforce Service Cloud is associated with 15 categories. 15 are considered core, and 0 are supplemental.
  • A sample of these categories is *Case Management, Core: Customer Service, Core: Data Gathering, Core: Dispatch and Field Management, and Core: ITSM.
  • Clearfind has identified 142 potential features for Salesforce Service Cloud.
  • A sample of these features is Vehicle Pool Utilization, Gantt Chart View, Collaborative Access, Dispatch Management, and Embedded Analysis
  • Of these features, Salesforce Service Cloud does 15 exceptionally well, 66 very well, and 28 just OK.
  • Clearfind has also determined that Salesforce Service Cloud doesn't support 33 features that may be important to you or your organization.
Does Salesforce Service Cloud have: Gantt Chart View? Yes!
Generate ultra-specific bar diagrams displaying task and project progress over a period of time, with dependencies between tasks
Does Salesforce Service Cloud have: Vehicle Pool Utilization? Nope.
View, track and assign tasks to standby, idle or available vehicles in the vehicle / motor pool
Does Salesforce Service Cloud have: Collaborative Access? Yes!
Offers multiple levels of editorial or analytics access to the tool's data, enabling more than one user to work on a project at a time
Does Salesforce Service Cloud have: Embedded Analysis? Yes!
Offers option to embed analytic tools where the data is created (point of work)
Does Salesforce Service Cloud have: Dispatch Management? Nope.
Assigns job to dispatchers to employee routes and schedules and meet delivery requirements

Salesforce Service Cloud

Salesforce Essentials

Intercom

VIZOR ServiceDesk & IT Assets

Opsgenie
Collaborative Access
Offers multiple levels of editorial or analytics access to the tool's data, enabling more than one user to work on a project at a time
Dispatch Management
Assigns job to dispatchers to employee routes and schedules and meet delivery requirements
Embedded Analysis
Offers option to embed analytic tools where the data is created (point of work)
Gantt Chart View
Generate ultra-specific bar diagrams displaying task and project progress over a period of time, with dependencies between tasks
Vehicle Pool Utilization
View, track and assign tasks to standby, idle or available vehicles in the vehicle / motor pool

Clearfind has data on over 137 more features for Salesforce Service Cloud!

Get Started To Find Out More

Does something look off? If you work at Salesforce Service Cloud and notice an issue with our data, please contact: vendors@clearfind.com and we'll work together to get it corrected.