Clearfind's independent analysis of NetSuite Customer Service Management

Clearfind is a data-driven software intelligence platform. Clients of all sizes across the world use Clearfind to manage and optimize their software ecosystems. NetSuite Customer Service Management is a popular product among our clients, and we have a wealth of information on this product and alternative products. If you're curious how we can help you - get in touch today to start your free trial.


NetSuite Customer Service Management’s website describes it as:

NetSuite's integrated customer service management solution gives you a 360-degree view of customers-helping to improve customer satisfaction, attract new customers and lower service costs.

  • NetSuite Customer Service Management is associated with 6 categories. 6 are considered core, and 0 are supplemental.
  • A sample of these categories is Core: CRM, Core: Customer Service, Core: Project Management, Customer Relationship Management (CRM), and Customer Service.
  • Clearfind has identified 103 potential features for NetSuite Customer Service Management.
  • A sample of these features is Workflow Automation, Team Collaboration , Email Templates, Website and App Tracking, and Social Media Integrations
  • Of these features, NetSuite Customer Service Management does 0 exceptionally well, 46 very well, and 9 just OK.
  • Clearfind has also determined that NetSuite Customer Service Management doesn't support 48 features that may be important to you or your organization.
Does NetSuite Customer Service Management have: Workflow Automation? Yes!
Provides tools to automate responses and behavior based on triggers, logic, and rules
Does NetSuite Customer Service Management have: Team Collaboration? Yes!
Offers tools that allow teams to work together on different projects and tasks
Does NetSuite Customer Service Management have: Email Templates? Yes!
Generate emails using pre-designed templates
Does NetSuite Customer Service Management have: Website and App Tracking? Nope.
Offers tools to track how visitors are interacting with your website or app
Does NetSuite Customer Service Management have: Social Media Integrations? Nope.
Integrate with social media channels (Facebook, Twitter, Instagram) to publish content for marketing automation campaigns

NetSuite Customer Service Management

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Team Collaboration
Offers tools that allow teams to work together on different projects and tasks
Email Templates
Generate emails using pre-designed templates
Social Media Integrations
Integrate with social media channels (Facebook, Twitter, Instagram) to publish content for marketing automation campaigns
Website and App Tracking
Offers tools to track how visitors are interacting with your website or app
Workflow Automation
Provides tools to automate responses and behavior based on triggers, logic, and rules

Clearfind has data on over 98 more features for NetSuite Customer Service Management!

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Does something look off? If you work at NetSuite Customer Service Management and notice an issue with our data, please contact: vendors@clearfind.com and we'll work together to get it corrected.