Clearfind's independent analysis of Intercom

Clearfind is a data-driven software intelligence platform. Clients of all sizes across the world use Clearfind to manage and optimize their software ecosystems. Intercom is a popular product among our clients, and we have a wealth of information on this product and alternative products. If you're curious how we can help you - get in touch today to start your free trial.


Intercom’s website describes it as:

Build better customer relationships through conversational, messenger-based experiences with Intercom.

  • Intercom, Inc. is the company that makes Intercom
  • Intercom is the only product Intercom, Inc. that makes
  • Intercom, Inc. was founded in 2011
  • Intercom, Inc. is headquartered at: KPMG Building, 55 2nd St, San Francisco, CA 94105, USA
  • Intercom, Inc. has an estimated annual revenue of $100M-$250M
  • Intercom, Inc. has raised an estimated $240,800,000.00
  • An estimated 251-1K people are employed at Intercom, Inc.
  • https://www.twitter.com/intercom is Intercom, Inc.’s Twitter Page
  • https://www.linkedin.com/company/intercom is Intercom, Inc.’s LinkedIn Page
  • https://www.crunchbase.com/organization/intercom is Intercom, Inc.’s CrunchBase Page
  • Intercom is associated with 9 categories. 9 are considered core, and 0 are supplemental.
  • A sample of these categories is Customer Service, Email, Email Marketing, Help Desk, and Lead Management.
  • Clearfind has identified 178 potential features for Intercom.
  • A sample of these features is Chat Room, Screen Sharing, File Import: .XLS, Reports, and Mailing List Management
  • Of these features, Intercom does 0 exceptionally well, 87 very well, and 2 just OK.
  • Clearfind has also determined that Intercom doesn't support 89 features that may be important to you or your organization.
Does Intercom have: Chat Room? Nope.
Creates groups for users interested in certain subject to chat or discuss
Does Intercom have: Mailing List Management? Nope.
Manage mailing lists, fields, and audience
Does Intercom have: File Import: .XLS? Nope.
Import .xls files
Does Intercom have: Screen Sharing? Yes!
Share a users screen with others
Does Intercom have: Reports? Yes!
Reports to understand how the customer is interacting with your site.

Intercom

Salesforce Essentials

VIZOR ServiceDesk & IT Assets

Salesforce Service Cloud

Opsgenie
Chat Room
Creates groups for users interested in certain subject to chat or discuss
File Import: .XLS
Import .xls files
Mailing List Management
Manage mailing lists, fields, and audience
Reports
Reports to understand how the customer is interacting with your site.
Screen Sharing
Share a users screen with others

Clearfind has data on over 173 more features for Intercom!

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Does something look off? If you work at Intercom and notice an issue with our data, please contact: vendors@clearfind.com and we'll work together to get it corrected.