Clearfind's independent analysis of Dynamics 365 Customer Service

Clearfind is a data-driven software intelligence platform. Clients of all sizes across the world use Clearfind to manage and optimize their software ecosystems. Dynamics 365 Customer Service is a popular product among our clients, and we have a wealth of information on this product and alternative products. If you're curious how we can help you - get in touch today to start your free trial.


Dynamics 365 Customer Service’s website describes it as:

Empower teams with the tools to provide world-class omnichannel customer service using Microsoft Dynamics 365 Customer Service for better customer experiences.

  • Dynamics 365 Customer Service is associated with 7 categories. 7 are considered core, and 0 are supplemental.
  • A sample of these categories is Core: CRM, Core: Customer Service, Core: General Reporting, Core: Sales Enablement, and Core: Ticketing.
  • Clearfind has identified 85 potential features for Dynamics 365 Customer Service.
  • A sample of these features is Phone Calls, Coaching, Customer Support, Team Collaboration, and Privacy, Security, and Compliance
  • Of these features, Dynamics 365 Customer Service does 1 exceptionally well, 53 very well, and 4 just OK.
  • Clearfind has also determined that Dynamics 365 Customer Service doesn't support 27 features that may be important to you or your organization.
Does Dynamics 365 Customer Service have: Team Collaboration? Yes!
Provide tools that allow teams to work together within the tool
Does Dynamics 365 Customer Service have: Phone Calls? Nope.
Able to make calls from platform
Does Dynamics 365 Customer Service have: Privacy, Security, and Compliance? Yes!
Comply with modern data compliance regulations and guidelines
Does Dynamics 365 Customer Service have: Customer Support? Yes!
Vendor provides support to customers (e.g., chat, phone support, 24/7 issue support)
Does Dynamics 365 Customer Service have: Coaching? Nope.
Includes tools for the hands-on and personal support and develop of trainees, customers, or others

Dynamics 365 Customer Service

NetSuite Customer Service Management

Front App

Quest Analytics

Agiloft
Coaching
Includes tools for the hands-on and personal support and develop of trainees, customers, or others
Customer Support
Vendor provides support to customers (e.g., chat, phone support, 24/7 issue support)
Phone Calls
Able to make calls from platform
Privacy, Security, and Compliance
Comply with modern data compliance regulations and guidelines
Team Collaboration
Provide tools that allow teams to work together within the tool

Clearfind has data on over 80 more features for Dynamics 365 Customer Service!

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Does something look off? If you work at Dynamics 365 Customer Service and notice an issue with our data, please contact: vendors@clearfind.com and we'll work together to get it corrected.